Why Lean Six Sigma exists
Learning outcome: Explain how Lean, Six Sigma and customer value work together.
Lean removes work that consumes effort without creating customer value.
Six Sigma reduces defects and unwanted variation in a process.
A good improvement protects the customer, the people doing the work and the business result.
Find the customer need
Choose one process you know. Write who receives its output, what they need and how you know whether the need was met.
Example: Quotation process: the customer needs an accurate, complete quotation by the promised date.